Implementation Specialist

Cadence ABA builds AI-native clinical software for ABA practices - capturing session data by voice, tracking mastery trends, and drafting billable SOAP notes so clinicians can stay present with the child instead of a tablet. We're looking for an Implementation Specialist to guide new clinics and clinical teams through onboarding, ensuring they get up and running smoothly and see value from Cadence quickly.

What you'll do

• Lead onboarding and implementation for new customer accounts, from kickoff through go-live
• Configure the platform to match each clinic's workflows, programs, and billing requirements
• Train BCBAs, RBTs, and clinic administrators on how to use Cadence effectively in session
• Serve as the primary point of contact during the implementation period, troubleshooting issues as they arise
• Partner with product and support teams to relay customer feedback and escalate technical issues
• Track implementation milestones and proactively flag accounts at risk of delayed adoption

What we're looking for

• 2+ years of experience in implementation, onboarding, customer success, or training roles, ideally with clinical or healthcare software
• Strong communication skills, with the ability to explain technical workflows to non-technical clinical staff
• Comfort managing multiple concurrent onboarding projects and timelines
• Detail-oriented approach to configuration, documentation, and follow-through
• Ability to build rapport quickly with clinicians and administrative staff alike
• Problem-solving mindset and patience when guiding users through change

Nice to have

• Familiarity with ABA therapy, behavioral health, or applied behavior analysis terminology
• Experience with EHR, practice management, or other clinical documentation software
• Background working directly in or with ABA clinics, schools, or healthcare settings