Terms of Service

These Terms of Service form an agreement between Cadence ABA, Inc. (“Cadence”) and the organization that subscribes to the service (“you”). If you use Cadence on behalf of an organization, you represent that you are authorized to bind it to these terms.

Cadence is software that helps Applied Behavior Analysis providers capture session data, draft clinical documentation, validate authorizations, and prepare billing. It is a documentation and workflow tool—not a medical device, and not a provider of medical, clinical, legal, or billing advice.

Accounts are for authorized staff of a licensed provider organization. You are responsible for the accuracy of account information, for keeping credentials secure, and for all activity under your accounts. Notify us promptly of any unauthorized use.

Cadence assists your clinicians; it does not replace their judgment. Outputs—including drafted notes, suggested codes, trend analyses, and authorization checks—are proposals that require review by a qualified professional. The licensed provider who signs a record is solely responsible for its accuracy and for the clinical, billing, and compliance decisions it reflects. Do not rely on any Cadence output as the sole basis for a claim or a clinical decision without independent review.

• Use the service only for lawful purposes and as permitted here.
• Do not attempt to reverse engineer, disrupt, or gain unauthorized access to the service.
• Do not upload data you lack the right or authorization to process, or use the service to violate the privacy or rights of others.
• Do not submit a claim based on Cadence output without the review described in Section 4.

Our handling of PHI is governed by the Business Associate Agreement between us and described on our HIPAA & BAA page. To the extent these terms conflict with the BAA with respect to PHI, the BAA controls.

Paid plans are billed through our payment processor on the terms shown at signup—typically a combination of platform, per-seat, and usage-based charges, as described on our pricing page. Fees are billed in advance for each term and, unless stated otherwise, are non-refundable. Subscriptions renew automatically until cancelled; you may cancel future renewals at any time from your billing settings. You are responsible for applicable taxes.

Cadence owns the platform, software, and all related intellectual property. You retain ownership of your data. You grant us the limited rights needed to operate and improve the service and to provide it to you, subject to this agreement and the BAA.

Except as expressly stated, the service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, and our aggregate liability arising out of or relating to the service will not exceed the fees you paid to us in the twelve months preceding the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Either party may terminate as permitted in your order or for material breach that remains uncured after notice. On termination, your right to use the service ends and we will return or delete data in accordance with your BAA. Sections that by their nature should survive termination will survive.

These terms are governed by the laws of the United States and the state in which Cadence ABA, Inc. is organized, without regard to conflict-of-law rules. The parties consent to the exclusive jurisdiction of the courts located there for disputes not subject to arbitration.

We may update these terms from time to time. Material changes will be reflected by the “last updated” date above and, where appropriate, communicated to account administrators. Continued use after a change means you accept the updated terms.